How do I know if my package has shipped and is on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Have your tracking number? Check the status of your shipment here.

Fashion Nova is proud to service our NovaFam from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page.

In some instances, delivery may be delayed depending on your country's customs. Fashion Nova and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as Fashion Nova does not cover additional customs fee charges. Fashion Nova is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team via the Online Request Form.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

To report a damaged item, please use the following process:

1) Contact our Customer Care team via the Online Request Form.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

DOMESTIC SHIPPING: 

INTERNATIONAL SHIPPING: 

* Overnight Shipping - Orders placed before 1PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1PM PST, orders will ship on the next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service. Overnight Shipping + Monday Delivery (When Available) - Must order by 1PM PST on the preceding Saturday and select the appropriate option at checkout. Orders placed by 1PM on Saturday will arrive on Monday. Overnight orders for France, Germany, and Australia must be placed by 9PM GMT for same day shipping. Orders received after 9PM GMT will ship on the next business day. 

** In-Transit Time - Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our Shipping Policy Page. 

*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for Canada will only ship via Overnight if placed before 4PM EST. If placed after 4PM EST, orders will ship on the next business day.

For more information on our shipping policies, please click HERE!