How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep the return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Fashion Nova E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order. 

Note: If you are still waiting to receive store credit for your return(s), please email with your Order Number and proof of postage or return tracking number.

Easy Returns

What is your Returns Policy?

How long does the returns process take?

Can I exchange an item? 

Do you provide return shipping labels?

I received my order but my item is defective, incorrect, or missing. What do I do?

I am an international customer and I want to return an item.

My shoes do not fit, and I want to return them.

My package is being returned to Fashion Nova, what do I do now?

Does Fashion Nova issue refunds?

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