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How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Fashion Nova E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please send an email to info@fashionnova.com with your Order Number and the name of the item(s) returned along with one of the following:

  • Proof of postage/return postage receipt
  • A return tracking number
  • An RMA number (*if the Online Returns Portal was used to return)

Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering in the Order Number for the return in question.

START RETURN U.S customers only

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

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