I placed an order, but haven't seen any movement from Fashion Nova. What's going on?

As we transition to our new, state of the art Distribution Center, we may experience minor delays in your order being processed and shipped. But don’t worry about a thing, #NovaBabe! This is only temporary.

Depending on the shipping method selected, most orders leave our Distribution Center within 72 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).  Please refer to our full Shipping Policy for current processing times and available shipping methods.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than cancelling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

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My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

I placed an order, but never received a confirmation email.

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