Why was my order cancelled?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Track Your Order

How do I change or cancel my order?

What payment methods do you accept?

How can I track my package (DOMESTIC)?

How can I track my package (INTERNATIONAL)?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

I placed an order, but never received a confirmation email.

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