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I received my order but my item is defective, incorrect, or missing. What do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our NovaFam!

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our Customer Care team via the Online Request Form within 7 days of delivery. Please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can show off your NovaStyle!

I CREATED A RETURN LABEL USING THE ONLINE RETURNS PORTAL. HOW DO I TRACK MY PACKAGE?

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

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For our full Online Returns Policy, please click here.

For our full Store Returns Policy, please click here.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us!

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

 

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U.S. Domestic: To return your items using our Online Returns Portal, follow the steps below!

1. Go to the Online Returns Portal
START RETURN U.S customers only
2. Enter your email and Order Number - Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to “MY ORDERS” on your account to locate the order you would like to return items from.
  • If you don’t enter the correct email address or Order Number, you won’t be able to use the Returns Portal to return your Fashion Nova items. (Need help? Email info@fashionnova.com for assistance!)

3. Start Your Return - Select the items you wish to return from the order, as well as the reason(s) for why you are returning.

4. Return Confirmation - Confirm the return items selected, as well as your Shipping Address.

5. Pay Options - Enter your email address for confirmation and your payment method details to pay for your return shipping label. 

6. Print Your Return Label - Once payment is confirmed, you can easily print your return label. Read and follow the instructions provided for shipping.

7. Get Your Package Ready - Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from USPS.

Attach the printed return label to your package, and you're all set! Please note: when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.

8. Ship Your Return Package - To ship your package via USPS:

  • Provide your package to your USPS delivery courier.
  • Schedule a pickup with USPS by clicking here.
  • Drop it off at your nearest Post Office. To look for a convenient Post Office, click here.

Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.

International: Click here for information on how to return your items back to Fashion Nova!

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Regrettably, our Online Returns Portal is only available for use by our U.S. Domestic customers.

If you are an International customer and would like information on how to return your items back to Fashion Nova, please click here!

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At this time we offer return shipping labels for purchase via the online Returns Portal at a flat-rate fee of $7.99. Please note that these return shipping labels are available for use by U.S. Domestic customers only.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

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We accept major credit card companies (Visa, MasterCard, Discover, American Express) when processing payment via the Online Returns Portal.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

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Currently, we only offer a flat-rate return shipping service via USPS which is available for purchase through the Online Returns Portal for U.S. Domestic Customers only.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

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Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Fashion Nova E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team via the Online Request Form with your Order Number and the name of the item(s) returned along with one of the following:

  • Proof of postage/return postage receipt
  • A return tracking number
  • An RMA number (*if the Online Returns Portal was used to return)

Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering in the Order Number for the return in question.

START RETURN U.S customers only
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Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store locations.

Note: Fashion Nova Men's clothing cannot be returned in stores. Fashion Nova men's clothing must be returned by mail.

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