Can I get a refund or store credit if the price of an item has changed since I ordered it?

As a fast-fashion retailer and eCommerce business, our prices may fluctuate and change in response to fashion trends, current stock on-hand, demand from our NovaFam, and various sales or promotions. This being the case, we will not issue a refund or store credit for the difference between your purchase price and the current price advertised on our website.

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

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