You must safeguard your Gift Card or E-Gift Card for your own protection. It is within Fashion Nova's discretion that we may replace a Gift Card or E-Gift Card for the remaining balance at the time that a card is reported as damaged, lost or stolen -- so long as we are provided with the original proof of purchase.
Currently E-Gift Cards can only be used online. Similarly, physical Gift Cards purchased in one of our retail locations can only be used in one of our stores.
Keep your Gift Card or E-Gift Card until you receive your order and are sure you are satisfied with your purchase.
You can return items purchased with Gift Cards or E-Gift Cards in accordance with Fashion Nova’s full Online Returns Policy.
The Gift Card or E-Gift Card used will be credited for the total amount paid for the returned items, minus the original shipping charges.
You will only be charged the face value of the Gift Card or E-Gift Card. Fashion Nova will not impose maintenance or processing fees.
Regrettably, we are unable to change the value amount of a Gift Card or E-Gift Card once it has been purchased.
You must safeguard your Gift Card or E-Gift card for your own protection.
If someone makes a copy of your Gift Card or E-Gift Card and redeems it for the full amount, your card will have no value. Similarly, if someone redeems your Gift Card or E-Gift Card for a partial amount, Fashion Nova will not replace the amount that was used.
No matter how many copies are made, the value of the Gift Card or E-Gift Card is tied to that Gift Card or E-Gift Card’s number. When that number is used, the value of the purchase is deducted from the Gift Card or E-Gift Card.
If you suspect that someone has copied or stolen your Gift Card or E-Gift Card, please contact our Customer Care team ASAP or send an email to info@fashionnova.com. Any value that has not already been used can be re-issued to you on a new Gift Card or E-Gift Card, and the initial Gift Card or E-Gift Card will be disabled.
Fashion Nova Gift Cards (retail locations) and E-Gift Cards (online) can be purchased for use at our retail locations or for online purchases. A gift card can be purchased in any denomination from $20.00 to $100.00. Physical Gift Cards can only be redeemed in our retail locations throughout Southern California (please click HERE to find the location closest to you). E-Gift Cards can only be redeemed online through www.FashionNova.com. Currently Gift Cards and E-Gift Cards are not transferable between our retail locations and online store.
Purchases will be deducted from the card value until the balance reaches zero. Gift cards may not be returned, applied to previously purchased merchandise, or used to purchase additional Gift Cards or E-Gift Cards.
Gift Cards and E-Gift Cards are final sale items and thus cannot be returned for refund or exchanged unless required by law. Gift Card and E-Gift Card funds are not transferable to an unauthorized third party or vendor. Gift Cards and E-Gift Cards have no expiration date.
Gift Card Cash Redemption
There are a number of states that allow a Gift Card holder to redeem Gift Cards for cash when the value of the gift card falls below a certain amount. As of March 15, 2017, these states/U.S territories include: California, Colorado, Connecticut, Maine, Massachusetts, Montana, New Jersey, Oregon, Rhode Island, Texas, Vermont, Washington and Puerto Rico. The laws of every state are subject to change, and Fashion Nova does not guarantee the accuracy of information regarding the individual laws of each state. Please consult the law of your own state for more information regarding gift card redemption laws.
If you believe your Gift Card or E-Gift Card is eligible for a cash redemption, please contact the Fashion Nova Customer Care Team by clicking HERE, and be sure to mention the state in which you live, where you purchased your gift card, the gift card product code, and value remaining.
Gift Card & E-Gift Card Fraud
If fraud is suspected, Fashion Nova reserves the right to deactivate, cancel, suspend or refuse replacement of any Gift Card or E-Gift Card. Consequently, Fashion Nova has no liability to you for any third party fraud or unlawful activity associated with any gift card balance. Fraudulent activity includes but is not limited to unauthorized use, unlawful use, theft, or false representation of gift cards or e-gift cards.
Similarly, Fashion Nova reserves the right to refuse, cancel, or hold for additional review Gift Cards or E-Gift Cards mistakenly issued in an incorrect denomination, that appear to have been altered, or that are used in a manner inconsistent with our policies and terms of use.
