What is your Returns Policy?

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • Fashion Nova reserves the right to apply a 50% restocking fee for Final Sale or stale items.
  • All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • Fashion Nova does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email info@fashionnova.com for assistance.)
  • Return packages must include a completed return request form or original packing slip to ensure processing. (Note: If the packing slip or return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging or download and print this form.)
  • Return drop-offs are not accepted at our Distribution Center or corporate office.

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Fashion Nova will not issue store credit for your returns.

Once your return is fully processed, we will issue you store credit in the form of a Fashion Nova E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Alternatively, you may return items at one of our store locations to receive store credit. Please note that Gift Cards issued in-store are not transferable to our online store, even if the original purchase was made online.

In addition, Fashion Nova Men's clothing cannot be returned in stores. Any Fashion Nova men's clothing will have to be returned by mail.

For a full copy of our Online Return Policy, please click here.

Easy Returns

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