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What is your Returns Policy?

NOTE: All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card.  All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us!
START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

When sending back your return using the returns portal or other return options, please be sure to return your items in accordance with the policy outlined below:

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • Items must be free of stains, makeup, deodorant, or wear.

  • Bodysuits, swimwear, and undergarments are non-returnable.

  • Beauty products, cosmetics, and accessories are non-returnable.

  • All returns will be refunded via store credit in the form of an E-Gift Card code.

  • A 50% restocking fee may be applied to Final Sale or stale items returned.

  • Returns are processed within 5-7 business days after your item(s) are delivered.

  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please fill out the Return Assistance form for assistance before returning.

  • All returns must include a return request form or packing slip. If you do not have a return request form, you may download and print the form here.

  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.

  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.

  • Return drop-offs are not accepted at our Distribution Center or corporate office.

  • Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

For our full Online Return Policy, please click here.

For our full Store Returns Policy, please click here.

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

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