How can I track my package (INTERNATIONAL)?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and store credit via Fashion Nova E-Gift Cards. Please note: E-Gift Cards are exclusive to online purchases only. Similarly, our retail store issued Gift Cards are exclusive to in-store purchases only and are not valid for online use.

Android/Google Play app: We accept major credit cards, Google Pay, PayPal or Amazon Pay.

Apple iOS/iPhone app: We accept major credit cards, Apple Pay, PayPal, or Amazon Pay.

There are three (3) ways to check the tracking information available for your package:

1. Click here to track your package via the Fashion Nova website (you must enter your Order Number and Email Address).
2. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
3. Depending on the shipping method selected you may visit USPS.com, OnTrac.com, or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website.

There are three (3) ways to check the tracking information available for your package:

1. Click here to track your package via the Fashion Nova website (you must enter your Order Number and Email Address).
2. In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
3. If shipping internationally, you may enter the tracking number provided to you at the following website: http://www.ppxtrack.com (Note: The local carrier will be provided in the details of your tracking information.)

One or more of your items may have sold out since your order was processed. But don’t worry, #NovaBabe! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

Free shipping for orders over $75 (subtotal) applies to U.S. Domestic, and Canada shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $75. U.K and International Orders over $125 (subtotal) also qualify for free shipping.

When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

If you do not receive an email from Fashion Nova within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Fashion Nova account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@fashionnova.com or by clicking here.