I placed an order, but never received a confirmation email.

If you do not receive an email from Fashion Nova within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Fashion Nova account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@fashionnova.com or by clicking here.

Track Your Order

How do I change or cancel my order?

What payment methods do you accept?

How can I track my package (DOMESTIC)?

How can I track my package (INTERNATIONAL)?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

Oops! I was so excited to place my order that I forgot to use my code.

My purchase is over $75… why hasn't the shipping charge been waived?

What if my credit card is declined?

I placed an order, but never received a confirmation email.

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