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I am an international customer and I want to return an item.

We appreciate our entire NovaFam around the globe for purchasing with us!

Should you choose to return, Fashion Nova does not provide pre-paid return labels and you will be responsible for covering the shipping costs. In addition, any customers purchasing outside of the U.S. will be unable to use our Online Returns Portal. Instead, please follow the instructions below to return in accordance with our full Online Return Policy.

To return by mail - Use your packing slip OR return form to return by mail using the carrier of your choice. For a copy of our return form, please click here. You may print this return form and include this with the item(s) you would like to return. Your return form must be accurately filled out and include your order number to ensure immediate processing.

Mail your return items to our Returns Department at the address stated below:

Fashion Nova
3751 Seville Ave
Vernon, CA 90058

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Fashion Nova E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: Fashion Nova is not responsible for returns until they reach our Distribution Center in Los Angeles, CA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Fashion Nova will not issue store credit for your returns.


Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

Still Need Help? Contact Us Here!