My shoes do not fit, and I want to return them.

No worries, #NovaFam! We got you!

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging. Shoe returns are subject to all standard returns policies and procedures.

Please see our full Online Returns Policy for more information.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

Easy Returns

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How much does a shipping label cost on the Returns Portal?

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Can I exchange an item? 

What options do I have to return my item(s)?

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