Skip side bar menu

My shoes do not fit, and I want to return them.

No worries, NovaFam! We got you!

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging. Shoe returns are subject to all standard returns policies and procedures.

Please see our full Online Returns Policy for more information.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

START RETURN U.S customers only

International - Click here for information on how to return your items back to Fashion Nova.

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

Still Need Help? Contact Us Here!