My shoes do not fit, and I want to return them.

No worries, #NovaBabe! We got you!

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip. Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package.

Note: Shoe returns are subject to all standard returns policies and procedures. Please see our full Online Returns Policy for more information.

Easy Returns

What is your Returns Policy?

How long does the returns process take?

Can I exchange an item? 

Do you provide return shipping labels?

I received my order but my item is defective, incorrect, or missing. What do I do?

I am an international customer and I want to return an item.

My shoes do not fit, and I want to return them.

My package is being returned to Fashion Nova, what do I do now?

Does Fashion Nova issue refunds?

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