Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to two (2) business days (excluding Saturdays, Sundays, and Holidays) to process.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations may take 1-13 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

After your payment is authorized and verified, standard orders can still take 5 - 7 business days to process. This is just an estimate and doesn't include weekends or holidays.

When your order has been shipped, you will receive an email with tracking information.

We offer USPS Priority Mail and FedEx to most locations (Domestic & Internationally). Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at point of checkout.

The following chart is for orders placed after 1:00 PM on Friday, November 16, 2018:

METHOD COST PROCESSING TIME** IN-TRANSIT TIME** EXPECTED DELIVERY**
1-Business Day Shipping $20.00

Same Day If Placed By 1 PM PST; Otherwise Order Will Process Next Business Day

1 Business Day 

 1 - 2 Business Days

Standard Domestic Shipping $6.99

2 Business Days

2 - 3 Business Days

4 - 5 Business Days  

 FREE Domestic Shipping (Over $75.00)*

 FREE

2 Business Days

2 - 3 Business Days

4 - 5 Business Days

 Standard Canadian Shipping

$6.99

2 Business Days

6 - 10 Business Days

8 - 12 Business Days

 FREE Canadian Shipping (Over $75.00)*

FREE

2 Business Days

6 - 10 Business Days

8 - 12 Business Days

Standard UK Shipping 

$8.99

2 Business Days

6 - 10 Business Days

8 - 12 Business Days

 FREE UK Shipping (Over $125.00)*

FREE

2 Business Days

6 - 10 Business Days

8 - 12 Business Days

Standard International Shipping 

$15.00

2 Business Days

Varies by Country

Varies by Country

 FREE International Shipping

FREE

2 Business Days

Varies by Country

Varies by Country

*To receive "FREE" shipping, the total of your order must equal or exceed the amount indicated after all coupons or discounts are applied.
** Business days do not reflect weekends or holidays.

The following chart is for orders placed between 12:00 PM PST on Sunday, November 11, 2018 and 1:00 PM on Friday, November 16, 2018:

METHOD COST PROCESSING TIME** IN-TRANSIT TIME** EXPECTED DELIVERY**
Standard Domestic Shipping $6.99

5 - 7 Business Days

2 - 3 Business Days

7 - 10 Business Days  

 FREE Domestic Shipping (Over $75.00)*

 FREE

5 - 7 Business Days

2 - 3 Business Days

7 - 10 Business Days

 Standard Canadian Shipping

$6.99

5 - 7 Business Days

6 - 10 Business Days

11 - 17 Business Days

 FREE Canadian Shipping (Over $75.00)*

FREE

5 - 7 Business Days

6 - 10 Business Days

11 - 17 Business Days

Standard UK Shipping 

$8.99

5 - 7 Business Days

6 - 10 Business Days

11 - 17 Business Days

 FREE UK Shipping (Over $125.00)*

FREE

5 - 7 Business Days

6 - 10 Business Days

11 - 17 Business Days

Standard International Shipping 

$15.00

5 - 7 Business Days

Varies by Country

Varies by Country

 FREE International Shipping

FREE

5 - 7 Business Days

Varies by Country

Varies by Country

*To receive "FREE" shipping, the total of your order must equal or exceed the amount indicated after all coupons or discounts are applied.
** Business days do not reflect weekends or holidays.

The following chart is for orders placed between 12:00 AM PST on Thursday, October 25, 2018, and 11:59 AM PST on Sunday, November 11, 2018:

METHOD COST PROCESSING TIME** IN-TRANSIT TIME** EXPECTED DELIVERY**
Standard Domestic Shipping $6.99

7 - 10 Business Days

Due to Warehouse Move

2 - 3 Business Days

9 - 13 Days

Due to Warehouse Move 

 FREE Domestic Shipping (Over $75.00)*

 FREE

7 - 10 Business Days

Due to Warehouse Move

2 - 3 Business Days

9 - 13 Days

Due to Warehouse Move 

 Standard Canadian Shipping

$6.99

7 - 10 Business Days

Due to Warehouse Move

6 - 10 Business Days

13 - 20 Days

Due to Warehouse Move 

 FREE Canadian Shipping (Over $75.00)*

FREE

7 - 10 Business Days

Due to Warehouse Move

6 - 10 Business Days

13 - 20 Days

Due to Warehouse Move 

Standard UK Shipping 

$8.99

7 - 10 Business Days

Due to Warehouse Move

6 - 10 Business Days

13 - 20 Days

Due to Warehouse Move 

 FREE UK Shipping (Over $125.00)*

FREE

7 - 10 Business Days

Due to Warehouse Move

6 - 10 Business Days

13 - 20 Days

Due to Warehouse Move 

Standard International Shipping 

$15.00

7 - 10 Business Days

Due to Warehouse Move

Varies by Country

Varies by Country

 FREE International Shipping

FREE

7 - 10 Business Days

Due to Warehouse Move

Varies by Country

Varies by Country

*To receive "FREE" shipping, the total of your order must equal or exceed the amount indicated after all coupons or discounts are applied.
** Business days do not reflect weekends or holidays.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.

Fashion Nova does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order issuing an E-Gift Card for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #NovaBabes, Fashion Nova reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Fashion Nova reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Fashion Nova reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

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