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Store Returns

Return to Store

Currently, we have five retail locations throughout Southern California. To find the Fashion Nova nearest you, please click here.

Our Store Return Policy states that refunds and returns are not accepted in-store. Exchanges are allowed in-store. If you are unhappy with your in-store purchase, you may bring the item to the store in which it was purchased for an exchange within 30 days of the purchase date. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed.

Please be advised that our stores do NOT accept exchanges or returns on the following items:

  • Dresses*
  • Bodysuits
  • Accessories
  • Swim
  • Undergarments
  • Seasonal/Party Wear
  • Clearance Items 

*All Dresses are considered Final Sale at our in-store locations.

For online purchases, Final Sale items also include all items ending in $ .00, .96, .97, and .98.

Upon returning your item to the store, you will receive store credit in the form of a physical Gift Card to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Note: Fashion Nova Men's clothing cannot be returned in stores. Any Fashion Nova men's clothing will have to be returned by mail.

Returns & Exchanges for In-Store Purchases

Please bring the item to the store to return within 30 days of the purchase date. All merchandise returns must be unworn, unwashed, and have the original tags attached. Please note that Seasonal/Party Wear cannot be exchanged or returned.

Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all #NovaBabes across the globe.

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