How do I use the Online Returns Portal?

U.S. Domestic: To return your items using our Online Returns Portal, follow the steps below!

1. Go to the Online Returns Portal
START RETURN U.S customers only
2. Enter your email and Order Number - Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to “MY ORDERS” on your account to locate the order you would like to return items from.
  • If you don’t enter the correct email address or Order Number, you won’t be able to use the Returns Portal to return your Fashion Nova items. (Need help? Email info@fashionnova.com for assistance!)

3. Start Your Return - Select the items you wish to return from the order, as well as the reason(s) for why you are returning.

4. Return Confirmation - Confirm the return items selected, as well as your Shipping Address.

5. Pay Options - Enter your email address for confirmation and your payment method details to pay for your return shipping label. 

6. Print Your Return Label - Once payment is confirmed, you can easily print your return label. Read and follow the instructions provided for shipping.

7. Get Your Package Ready - Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from UPS.

Attach the printed return label to your package, and you're all set! Please note: when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.

8. Ship Your Return Package - To ship your package via UPS:

  • Schedule a pickup with UPS by clicking here.
  • Take the package to any authorized UPS facility. To look for a convenient UPS location, click here.

Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.

International: Click here for information on how to return your items back to Fashion Nova!

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

Still Need Help? Contact Us Here!