How much does a shipping label cost on the Returns Portal?

Need to return an item?

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

Please note the following when returning:

• Fashion Nova's online returns portal can only be used to return items purchased online at www.fashionnova.com.
  
  
• All returns will be refunded via store credit in the form of an E-Gift Card code.
  
  
• You will be responsible for covering the shipping costs to return your item(s).
  
  
• Items must be sent back within 30 days of the delivery date.
  
  
• Items must be unworn, unwashed, and have original tags attached.
  
  
• All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.
  
  
• Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
  
  
• Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  

For our full Online Return Policy, click here! 

Want to return at one of our Fashion Nova retail store locations? For information on our Store Returns Policy, click here.

NOTE: All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card.  All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

When sending back your return using the returns portal or other return options, please be sure to return your items in accordance with the policy outlined below:

• Items must be sent back within 30 days of the delivery date.
  
  
• Items must be unworn, unwashed, and have original tags attached.
  
  
• Items must be free of stains, makeup, deodorant, or wear.
  
  
• Bodysuits, swimwear, and undergarments are non-returnable.
  
  
• Beauty products, cosmetics, and accessories are non-returnable.
  
  
• All returns will be refunded via store credit in the form of an E-Gift Card code.
  
  
• A 50% restocking fee may be applied to Final Sale or stale items returned.
  
  
• Returns are processed within 5-7 business days after your item(s) are delivered.
  
  
• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  
  
• Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@fashionnova.com for assistance before returning.
  
  
• All returns must include a return request form or packing slip. If you do not have a return request form, you may download and print the form here.
  
  
• Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
  
  
• When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
  
  
• Return drop-offs are not accepted at our Distribution Center or corporate office.
  
  
• Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

For our full Online Return Policy, please click here.

For our full Store Returns Policy, please click here.

U.S. Domestic: To return your items using our Online Returns Portal, follow the steps below!

1. Go to the Online Returns Portal - Click here to access the Returns Portal.

2. Enter your email and Order Number - Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to “MY ORDERS” on your account to locate the order you would like to return items from.

• If you don’t enter the correct email address or Order Number, you won’t be able to use the Returns Portal to return your Fashion Nova items. (Need help? Email info@fashionnova.com for assistance!)

3. Start Your Return - Select the items you wish to return from the order, as well as the reason(s) for why you are returning.

4. Return Confirmation - Confirm the return items selected, as well as your Shipping Address.

5. Pay Options - Enter your email address for confirmation and your payment method details to pay for your return shipping label. 

6. Print Your Return Label - Once payment is confirmed, you can easily print your return label. Read and follow the instructions provided for shipping.

7. Get Your Package Ready - Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from UPS.

Attach the printed return label to your package, and you're all set! Please note: when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.

8. Ship Your Return Package - To ship your package via UPS:

• Schedule a pickup with UPS by clicking here.
• Take the package to any authorized UPS facility. To look for a convenient UPS location, click here.

Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.

International: Click here for information on how to return your items back to Fashion Nova!

Regrettably, our Online Returns Portal is only available for use by our U.S. Domestic customers.

If you are an International customer and would like information on how to return your items back to Fashion Nova, please click here!

At this time we offer return shipping labels for purchase via the online Returns Portal at a flat-rate fee of $9.99. Please note that these return shipping labels are available for use by U.S. Domestic customers only.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

We accept major credit card companies (Visa, MasterCard, Discover, American Express) when processing payment via the Online Returns Portal.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

Currently, we only offer a flat-rate return shipping service via UPS which is available for purchase through the Online Returns Portal for U.S. Domestic Customers only.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a Fashion Nova E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please send an email to info@fashionnova.com with your Order Number and the name of the item(s) returned along with one of the following:

• Proof of postage/return postage receipt
• A return tracking number
• An RMA number (*if the Online Returns Portal was used to return)

Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering in the Order Number for the return in question.

Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

In addition, we do not accommodate exchanges for purchases made in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired. We currently only offer store credit for returns made in-store. In-store credit is not transferable and can only be used at one of our store locations.

Note: Fashion Nova Men's clothing cannot be returned in stores. Fashion Nova men's clothing must be returned by mail.

Great news #NovaFam! We are currently offering multiple methods to return your Fashion Nova items. Be sure to send your items back in accordance with our Online Returns Policy, and see the options below to get started with your return!

U.S. Domestic - Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.

International - Click here for information on how to return your items back to Fashion Nova.

In-Store - Please see our Store Returns Policy for more information and details on how to return your items to one of our in-store locations. Keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.