Online returns from Fashion Nova are refunded via store credit in the form of a Fashion Nova E-Gift Card code. Refunds issued for returned items do not affect your QuadPay installments. When returning items by mail on a purchase made using QuadPay, you will still need to complete your payments to QuadPay as Fashion Nova processes returns and refunds separately.
Please allow 5-7 business days after your return package is received at our Distribution Center for processing. You will receive an email after your return has been processed by our Returns Department. Your E-Gift Card code will be sent to the email on file for the order in question. This store credit can be used for online purchases on the Fashion Nova website and never expires!
For information on Fashion Nova’s Online Return Policy, please click here.
For further information about the refund process, please visit the QuadPay support site.