Store returns with Fashion Nova are refunded via store credit in the form of a Fashion Nova Gift Card. Refunds issued for returned items do not affect your QuadPay installments.
When returning items you purchased online using QuadPay to one of our in-store locations, you will still need to complete your payments to QuadPay as Fashion Nova processes returns and refunds separately.
The store credit you receive can be used for future in-store purchases with Fashion Nova. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
For more information regarding in-store returns, please see our Store Returns Policy.
QuadPay is an installment payment platform that lets you pay for your purchase using a credit or debit card. QuadPay automatically splits the purchase amount into 4 payments, every two weeks. QuadPay empowers our NovaFam to buy now and pay over time!
By using QuadPay you have the opportunity to split your Fashion Nova purchase into four (4) easy installments and pay for your order over time, instead of all-at-once.
QuadPay will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. Additionally, QuadPay requires a mobile phone number and text message verification to get started instead of having a traditional username and password.
Each transaction is assessed before it is approved and QuadPay does not approve every order. QuadPay considers a variety of factors to determine approvals and spend limits. If you are a repeat purchaser and have made all your repayments in time, you’ll likely receive a higher limit than someone who is a new customer.
For further information, please visit the QuadPay support site.
It’s easy! Sign up while you checkout on the Fashion Nova website. For the initial sign up, QuadPay will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!
In order to have an account with QuadPay, you must:
- Live in the US
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a US credit or debit card to make a purchase
You can check current and past orders on the QuadPay Customer Portal. Simply log in to view your account by entering your mobile number or email address. Log into QuadPay's Customer Portal at the following link: https://customer.quadpay.com/login
Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.
If you need help accessing your account, please contact QuadPay Support directly at the following link to submit a request: https://help.quadpay.com/hc/en-us/requests/new
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.
Of course! Simply log in to QuadPay’s Customer Portal and choose the order you wish to pay off early. You can access the portal at this link:
https://customer.quadpay.com. 
