We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and store credit via Fashion Nova E-Gift Cards. Please note: E-Gift Cards are exclusive to online purchases only. Similarly, our retail store issued Gift Cards are exclusive to in-store purchases only and are not valid for online use.
Android/Google Play app: We accept major credit cards, Google Pay, PayPal or Amazon Pay.
Apple iOS/iPhone app: We accept major credit cards, Apple Pay, PayPal, or Amazon Pay.
There are three (3) ways to check the tracking information available for your package:
Click here to track your package via the Fashion Nova website (you must enter your Order Number and Email Address).
In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
If shipping internationally, you may enter the tracking number provided to you at the following website: http://www.ppxtrack.com (Note: The local carrier will be provided in the details of your tracking information.)
One or more of your items may have sold out since your order was processed. But don’t worry, #NovaBabe! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
Free shipping for orders over $75 (subtotal) applies to U.S. Domestic, and Canada shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $75. U.K and International Orders over $125 (subtotal) also qualify for free shipping.
When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
If you do not receive an email from Fashion Nova within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your Fashion Nova account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing firstname.lastname@example.org or by clicking here.
Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
There are several reasons why your order may have been cancelled:
The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.