If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached.We are happy to issue you a refund in the form of a Fashion Nova E-Gift Card for use on a future purchase. E-Gift Cards never expire! If you choose to make a return at one of our locations, you will receive a store credit to use in-store. Please keep in mind that Gift Cards issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. For a full copy of our policy, please click HERE.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returns are processed within 5-7 business days after your item(s) are received into our distribution center. Once your return has been processed, you will be issued an online store credit in the form of an E-Gift Card via email. Please keep your return tracking number for your records.
Because we can't ensure our #NovaBabes will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. However, we will gladly accept exchanges at our stores as applicable.
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #NovaStyle!
To avoid unnecessary and potentially costly return shipping, please contact us our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location, however, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center in Los Angeles, CA.
*If you are returning a damaged item and fail to contact us prior to making an international return, please note that the maximum credit for return shipping is $10.00 USD, regardless of actual charges incurred.
No worries, we will accept shoe returns up to 30 days after purchase, as long as the shoes are unworn, in their original packaging, with the original packing slip included. Shoe returns are subject to all standard returns policies and procedures.
All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.
As a fast fashion retailer and ecommerce business, our prices change in response to fashion trends, current stock on hand, demand from our #NovaBabes, and various promotions. This being the case, we will not refund or credit the difference between your purchase price and the current price available.
Fashion Nova requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Fashion Nova will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.