Easy Returns

Easy Returns

What is your Returns Policy?

How do I use the Online Returns Portal?

Can I use the Returns Portal if I am international?

How much does a shipping label cost on the Returns Portal?

What payment methods are accepted on the Returns Portal?

What carriers are available on the Returns Portal?

How long does the returns process take?

Can I exchange an item? 

What options do I have to return my item(s)?

I am an international customer and I want to return an item.

Do you provide prepaid return shipping labels?

I received my order but my item is defective, incorrect, or missing. What do I do?

It’s been over 30 days since I received my order. Can I still return?

My package is being returned to Fashion Nova, what do I do now?

Can I return my online purchase to a retail location?

My shoes do not fit, and I want to return them.

Does Fashion Nova issue refunds?

Can I get a refund or store credit if the price of an item has changed since I ordered it?