Note: QuadPay is currently only available for use on the Fashion Nova desktop/mobile site. In addition, E-Gift Cards are exclusive to online purchases only. Similarly, our retail store issued Gift Cards are exclusive to in-store purchases only and are not valid for online use.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
One or more of your items may have sold out since your order was processed. But don’t worry, #NovaBabe! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
Free shipping for orders over $75 (subtotal) applies to U.S. Domestic, and Canada shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $75. U.K and International Orders over $125 (subtotal) also qualify for free shipping.
When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Helpful Hint: Take your promotion code into consideration when calculating your total.
Refunds are issued to the original form of payment used on an order in the event that it is canceled.
For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.
For Returns: we issue refunds in the form of an E-Gift Card (or store credit) to be used on future purchases. E-Gift Cards never expire and can be treated just like cash on our online store!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase your item(s), your funds will be refunded back to your E-Gift Card. Please reuse the E-Gift Card on your next purchase.
If you have any questions or concerns regarding refunds, please contact our Customer Care team via the Online Request Form and we will be more than happy to assist!